StoredTech, a managed IT services provider based in Queensbury, New York, has expanded its use of artificial intelligence (AI) and automation to enhance IT service delivery, accelerate issue resolution and strengthen proactive support for clients.
Building on its established use of technology in managed IT operations, the company is combining AI-enabled capabilities with the expertise of its technicians and engineers to improve service consistency, responsiveness and the overall client experience.
The approach emphasizes human expertise alongside automation, allowing technicians to spend less time collecting information and reviewing historical support requests and more time diagnosing complex issues, collaborating with clients and identifying the root causes of IT problems.
Rather than replacing human decision-making, AI supports technicians by providing relevant insights and recommendations. Employees remain responsible for evaluating suggested actions, determining appropriate solutions and providing feedback to improve the technology based on their operational experience.
“We’ve long believed that investing in technology could help our teams deliver faster, more reliable and more secure service,” said David Andrade, President of StoredTech. “Our people bring the expertise, relationships and understanding of each business. Equipping them with cutting-edge proprietary AI technology creates opportunities to build their skills, take on more complex work and do more for the clients and communities we serve.”
StoredTech, powered by Titan, incorporates Titan’s proprietary AI-enabled technology into its managed IT services to provide technicians with greater visibility into client support requirements.
The technology consolidates relevant service histories, established procedures, client-specific instructions and diagnostic data, enabling support teams to assess potential causes of technical issues and determine appropriate remediation steps more efficiently.
By providing technicians with access to contextual information, the platform aims to reduce troubleshooting time while improving the consistency and quality of IT support across StoredTech’s client environments.
The expanded capabilities also support a more proactive approach to IT management and cybersecurity risk mitigation. By identifying recurring technical problems and potential vulnerabilities, StoredTech can address issues before they result in additional operational disruption.
When a potential risk is discovered within one client’s IT environment, the company’s automated agents immediately evaluate other client environments for identical risks. This process helps identify shared vulnerabilities and enables technicians to implement preventive measures across multiple client systems.
StoredTech reports measurable improvements following the integration of AI-enabled technology into its service operations. According to internal service data, the company has achieved 54% faster response times and a 25% reduction in service tickets opened compared with its performance before adopting the technology.
“A quick fix has limited value if the same problem comes back tomorrow,” Andrade said. “We want to understand what is causing an issue and address it properly. Giving our teams better information helps them resolve problems more effectively and gives our clients more time to focus on their own work.”
Looking ahead, StoredTech plans to further develop its AI-powered service capabilities by incorporating employee expertise and client feedback into ongoing improvements.
The company aims to strengthen its ability to anticipate client requirements, address technical challenges more effectively and help organizations maximize the value of their IT investments as their operations expand.
About StoredTech
Founded in 2010, StoredTech is an AI-powered managed IT services provider with offices in Queensbury and Albany, New York, and Raleigh, North Carolina. The company helps businesses and organizations operate more securely, efficiently and effectively through comprehensive IT support and management, cybersecurity, cloud solutions and physical security. StoredTech combines experienced technicians and engineers with AI-enabled technology to deliver proactive and dependable service. Learn more at www.storedtech.com.
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