A French luxury brand named Chanel has apologized to all of its customers for failing to protect the information of its users from hackers. The Korean based company that is into the business of perfume and clothes selling said that the data leak took place on August 8th, 2021 and was because of a cyber attack on a cloud based data storage firm.
Prima facie has revealed that the stolen data includes birth dates, customer names, gender details, password, phone numbers and shopping & payment history. And usually details such as these are accessed by cyber criminals to launch social engineering driven attacks in the future.
Cybersecurity Insiders has learnt that the leaked data was only related to customers who have registered as members of the retail brand and was only limited to Korean customers.
Chanel Korea has released a sincere apology and said that it will take all necessary measures to curb such incidents in near future.
Korea Internet and Security Agency was informed on a formal note on the incident and the matter has also been taken to the notice of Korea’s Personal Information Protection Commission (PIPC).
Details on how many of the customers were affected will be kept under wraps until a hired 3rd party cybersecurity firm will deeply investigate the incident.
Privacy advocates argue that Chanel Korea should compensate its customers financially, as many customers are found to spend thousands of dollars on the brand’s products and services.