What to do when social media accounts get hacked or impersonated

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In the era of social media, users freely share a plethora of information with their connections and followers, often overlooking the potential threat to their privacy. Opportunistic hackers seize on these vulnerabilities, infiltrating or impersonating accounts and causing significant trouble for the users.

So, what should be the response when one’s social media account is compromised?

Here are some swift steps to take in order to prevent future embarrassment:

1. Facebook: For users facing a breach on Facebook, a dedicated reporting page exists for issue resolution. Simply log in and visit https://www.facebook.com/help/contact center to provide the necessary details. If there is no response from the FB contact center within 72 business hours, reaching out to law enforcement for guidance becomes a viable option.

2. Twitter: Twitter offers a dedicated contact page for lodging complaints. However, the varied response times for different complaint types can be confusing. If prompt resolution is not achieved, considering law enforcement involvement is advisable.

3. WhatsApp: This mobile-based messaging platform provides a dedicated contact page where users can fill out a form for resolution within a 2-day period. Failure to receive a response within this timeframe warrants contacting law enforcement with the provided acknowledgement number.

4. Instagram: As a subsidiary of Meta, Instagram, a popular photo and video sharing platform, also has a dedicated contact page for addressing impersonation and hacking activities within 48 hours.

It’s crucial to note that every social networking company offers a contact paeg to gather feedback from users. Finding the correct contact page is essential, and users should exercise caution with impersonating web URLs designed to extract sensitive information.

Time is a critical factor in minimizing damage caused by incidents, so reaching out to customer service promptly is essential. Collecting evidence such as screenshots and emails that confirm identity compromise is also crucial.

Additionally, never accept friend or connection requests from unknown individuals, and change your password immediately upon receiving a digital alert about an account login attempt.

Implementing 2-factor authentication and using a strong alphanumeric password with special characters can enhance security.

Staying informed about online scams and cyber threats is essential to safeguarding one’s digital presence.

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Naveen Goud
Naveen Goud is a writer at Cybersecurity Insiders covering topics such as Mergers & Acquisitions, Startups, Cyber Attacks, Cloud Security and Mobile Security

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